Terms & Conditions

Booking a Session

2.1 Booking Process. Bookings for treatments can be made via our online booking platform, telephone, or in person at our clinic. You will receive a confirmation email or SMS once your booking is successfully processed. Please ensure that your contact details are accurate, as failure to provide the correct information may result in an inability to confirm or amend your booking. 2.2 Deposit Requirement. Some services may require a deposit to secure your booking. The deposit amount will be disclosed during the booking process. This deposit will be applied toward the total cost of your service. Failure to attend or cancel within the required notice period may result in the forfeiture of your deposit. 2.3 Cancellations and Refunds. (a)Client-Initiated Cancellations: Cancellations must be made at least 24 hours before your scheduled appointment. If cancellations are made within this window, no penalty will apply, and any deposits paid will be fully refunded or credited to future services. Cancellations made within 24 hours of the appointment will result in a forfeiture of the deposit, or a charge of 50% of the service fee if no deposit was taken. (b)Clinic-Initiated Cancellations: In the rare instance that Smile Labs Sydney needs to reschedule or cancel your appointment due to unforeseen circumstances, we will provide you with as much notice as possible and offer alternative arrangements. Any deposits paid will be refunded or credited. 2.4 Rescheduling. Rescheduling an appointment is allowed up to 24 hours before your appointment. You may reschedule your appointment by contacting us directly via phone or email. If rescheduled within 24 hours, a cancellation fee may apply unless otherwise waived by Smile Labs Sydney. 2.5 No-Shows. If you fail to attend your scheduled appointment without prior notice, Smile Labs Sydney reserves the right to charge the full service amount or retain any deposits paid. Habitual no-shows may result in the requirement of full upfront payment for future appointments. 2.6 Late Arrivals. Please arrive on time for your scheduled appointment. If you are running late, contact us immediately. While we will do our best to accommodate you, your session may be shortened to avoid inconveniencing the next client. If you are more than 15 minutes late, we may need to reschedule your appointment, and the cancellation policy may apply. 2.7 Booking for Minors. Clients under 18 years of age require the consent of a parent or legal guardian to book and attend appointments at Smile Labs Sydney. Consent must be provided in writing, and the parent or guardian must accompany the minor to the appointment.